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Policies
How cancellations, refunds and house rules work at Rai Cottage. Please read this before you book.
Refunds are returned to the original payment method. Bank charges, if any, are deducted at actuals. For a pay-at-cottage reservation, nothing has been paid, so nothing is refunded; please let us know if your plans change so the dates can be released.
We collect only what we need to hold your booking: your name, mobile number and, if you give it, your email address and postal address. We use them to confirm your stay and to contact you about it.
We do not sell or share your details with anyone. Card, UPI and net banking details are handled entirely by Razorpay, our payment partner, and never reach our servers.
To have your details removed from our records after your stay, call or message us on the number listed on this site.
A booking is confirmed only after payment is received online, or after we confirm a pay-at-cottage reservation by phone or WhatsApp.
Rates are per cottage per night for two adults and include any taxes shown at the time of booking. Extra adults and children above 5 years are charged per head per night at the rate listed for the cottage.
We reserve the right to refuse service in case of unruly behaviour, and to cancel a booking in case of a genuine emergency, in which case the full amount paid is refunded.